Inflatable Sport Boat

FAQ

We receive many requests for information on our products. Please allow us to answer most common questions.

1.What about size and color?

The size and color can be changed according to your requirements or according to the size in our webpage or catalogue. click here to download our catalog.

2.Can you print my logo on the products?

Yes, we can print your logo on the tents or canopies, and you can offer the logo in any format made by Photoshop or Core-draw.

3.Can you design one specially?

Yes, send us details and a sketch or a picture of your requirements and we will quote you our best price.

4.Mini quantity?

5 pieces.

5.How do I order?


1. You can order in our website. www.party-tent.cn

a. Choose your interested goods, write down the model number;

b. Click on "Order online", fill in the customer info and submit;

c. We will sign a "Order Conformation", send you a scan original copy by e-mail.

2.Order by Fax.

a. Download the "Order Form" at: http://www.party-tent.cn/orderform.doc

b. Type up the "Order Form" and fill in the blank, and send to 0086-20-84044660 88395948

c. we sign and send back to you for confirmation.

3. If special design, please email us for price and other detail without hesitation.

6.How do I pay?

Please transmit (T/T) the payment from your bank to our bank.

7.How do you start the order?

We will start your order after receiving the down payment which is 50% of total payment. When the order finishes, we will email you the digital photo for your confirmation. We will send the goods to you after receiving the balance payment.

If we have enough inflatable boats in store for you order,you’d better pay 100% in advance, We will delivery the goods to you fast.


8.Shipping?

Can be delivery by air or by sea. The approximate transit time by air is 5 business days maximum and by sea 15-30 days.

9.Address?

No.91 Zijing Road, Dongsha Economic & High-tech Zone, Fangcun, Guangzhou, China P.C.:510385

10. Q. How do I obtain more information about a particular product?

A. Our friendly staff is always ready and available to provide you with the best possible service and to answer any of your questions. Please contact us by info@china-inflatable.comfor any questions you may have.

11."I live in a windy area, what can I do to secure my pole canopy"?
We suggest getting foot pads(see accessories page)with all the outdoor canopies. Foot pads attach to the bottom of each leg. There are three holes on the bottom plate of each foot pad which enable you to drive a canopy stake(see our accessories page) or concrete screws to secure it to most surfaces.
*note: our pop up tents have built in foot pads and come with canopy stakes

12.Are there screws or fastners on the canopies?
No. Our outdoor canopy poles slide into the fittings. The frame is also held tight by ball bungies every 18 inches

13.Can I return my pop up tent or outdoor canopy after it has been opened?
No. Once the package has been open, we cannot accept any returns. Please see warranty on the "About Us" page.

14.Can I cancel my order?
Due to our large volume of orders it is difficult for us to locate your order once processing starts, please call to cancel any orders within 1-12 hours, however we cannot promise we will be able to locate and cancel your package. There will be a $10 charges for all cancelled orders. It is not possible to cancel orders after shipment. If you wish to cancel your order prior to delivery, please contact us immediately. Orders will be cancelled if items have not been shipped. If items have been shipped, you must follow our standard return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping and restocking fees.

15.
Are your pop up tents or canopies rated for wind or snow loads?
No. We cannot guarantee against any type of weather related incidents. We recommend that each leg of the canopy be secured down via our foot pads & canopy stakes. And if you are in a really windy area bungee cords with hooks which all can be seen on our Accessories page

16.The canopy tarp I recieved is 3 to 4 inches less on each side... what is a "Cut Size".
The cut size is the industry's standard way to measure. I.E. a 10x20 can be a (Approx.) 9'8"x19'10". Do not worry, the tarp will still fit the canopy.

17.What is the top cover made of?
Our outdoor canopies are made with Heavy Duty U.V. Protected Tarps which is a type of plastic.
Our Pop Up Tents are made with a high quality fire retardent polyester.
Our shade canopies are made with a heavy duty nylon woven mesh screen, which cuts out U.V. Rays.

18.How is the canopy tarp top cover attached on the outdoor canopies?
The top cover for the pole canopies are attached by ball bungees. The bungee cord goes through the grommet(metal hole) and ties to the frame. There are grommets every 18" around the whole perimeter of the tarp canopy cover to asure a snug fit


We are very interested in hearing your thoughts. If there is somthing you are looking for, want more information listed or have suggestions on product, our website or service, please email us at: info@china-inflatable.com

Thank You
Chinee Tents

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